RETURN POLICY

 

Mr Brooks Moissanite LLC offers 14 day returns. Return Shipping paid by customer. You must have an RA (Return Authorization) # on the RA form filled out completely. All product returns must have original packaging and accompanied by all original documentation. Please email Mr. Brooks Moissanite at mrbrooksmoissanitecompany@gmail.com within 2 days of receipt of product to receive your RA# and RA form. 

 

HOW TO RETURN AN ORDER

1. Obtain the RA Number: Write your return shipping RA number on the outside of the package you are returning. You can obtain this by emailing us at mrbrooksmoissanitecompany@gmail.com within 2 days of receiving your package.

2. Packing your order: For all returns and exchanges, include all original packaging if possible and accompanying materials, including the packing slip and moissanite warranty card (a $10 replacement fee per warranty card will be charged otherwise). For security reasons, do not write moissanite, jewelry or other related words anywhere on the package.

3. Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double package" your shipment and follow these instructions. Enclose your item inside its original moissanite packaging. For your convenience, we recommend using the original packaging from your order. Place the moissanite product inside either a packaging envelope or a small to medium box. If you do not have the original packaging, please include the moissanite package inside a small FedEx Priority box and seal it.Make sure that a signature is required to accept the package when shipped to Mr. Moissanite. Affix the label to the outside of the larger package and drop it off at your nearest FedEx location. Mr. Brooks Moissanite and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Mr. Brooks Moissanite. Mr. Brooks Moissanite is not responsible for items lost or damaged while shipping.

    REFUND PROCESS

    After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven to ten business days to process upon receipt of the item. Mr. Brooks Moissanite will refund the original purchase amount of the item via the mode of payment used in the original purchase, with the exception of bank wire payments. Orders paid by bank wire will be refunded by check. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

    Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $20. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at mrbrooksmoissanitecompany@gmail.com to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, altered, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.

    If you have any questions about our return procedure, please contact us at mrbrooksmoissanitecompany@gmail.com